Shipping Policy

Delivery services for vending machines and coolers are normally available anywhere within the 48 contiguous states.

Freight shipping refers to the shipping of an order via a commercial truck and is often used for larger deliveries. An order that ships via freight will either need a business dock to back up to or a liftgate to allow the order to be lowered down to the ground.

For instructions on accepting a freight delivery please see our FAQ here.

Business Dock Delivery

The most inexpensive method of freight delivery is via a Business Loading Dock. Commercial Loading Docks must be a minimum of 48″ from the ground and be accessible to a Semi Truck. Please note – Semi Trucks may be as large as 53 ft. with the trailer.

Delivery personnel will present the goods at dock level at the rear of the delivery vehicle. The customer is responsible for final movement of goods, unpacking and debris removal.

Curbside Delivery

If access to a Business Loading Dock is not available to receive delivery, a Liftgate, otherwise referred to as Tailgate Lift, will be needed to safely lower the shipment to ground level.

It is only the responsibility of delivery personnel to present goods to ground level at the rear of delivery vehicle.

The driver will attempt to place the shipment down as close to the desired entrance as long as the size of the truck, access and paved area will allow it. The customer is responsible for final movement of goods, unpack and debris removal.

Free Freight Shipping

Units advertised as including free freight delivery are priced to include Business Dock Freight Delivery Service within the 48 contiguous United States. If the delivery company attempts to deliver to a destination designated “Business Dock” on the order and a tailgate lift is required, additional expenses will be incurred that will be relayed back to the purchaser.

Free Shipping may not cover all costs to Prime Delivery Areas. Site constraints, work site delays, time-specific deliveries, and/or delivery to remote or congested metro locations may result in additional charges. If this is the case, the order will not be shipped until approval is received from the purchaser for the additional fees.

Inspecting Your Delivery

At the time of delivery and before signing the delivery receipt, carefully inspect the packaging and your product for freight damage. Please remove the box to inspect the product. This is crucial, as there may be damage done to the order that you cannot notice without opening the box. Minor nicks, scratches, scuffs, and abrasions are common for vending machines, coolers, and large product deliveries. These do not affect the operation of the product. If any parts are missing, please contact us and we will promptly send you replacement parts. If your item has a malfunction due to a manufacturer’s defect, we can either replace the defective part, or if necessary, the entire product.

Damaged Packaging and/or Product

Even if the packaging appears only slightly damaged, write “Package Damaged” on the delivery receipt when you sign for delivery. This is EXTREMELY important in the event that there is a need to file a freight damage claim.

If the package is significantly damaged, you may refuse delivery of your product. On the delivery receipt write “refused due to damage.” The damaged product will be returned. They will determine if the product can be repaired and shipped back to you in the original. If the product cannot be returned to the original condition, a replacement  product will be shipped to you.

If you refuse delivery, please contact us right away us so we may track the return and give you additional instructions.

If more than one product is delivered to you, you need only to refuse the damaged product and accept the other unit(s). Note on the delivery receipt how many units were accepted as “OK”.

Keep the original shipping box and material. This may be used to investigate the claim and/or used to return the product.

Please be prepared to provide images of the damaged delivery if requested.  This will speed up the resolution time and help us better serve you.

Allow us up to 10 business days for us to resolve any damaged or missing part claims. If you call your credit card company and dispute the payment because you received a damaged product, the resolution time will increase from 10 business days up to 60 business days.  If you signed for the delivery, we will present this to the credit card company as proof of delivery and they will consider the dispute invalid.

If you sign the delivery receipt, accepting delivery as undamaged, and later find damaged or missing parts, please contact us immediately and we will send you a replacement part.  Please note, you will have up to 48 hours after signing for the delivery to report any undiscovered damage or missing parts. Most freight carriers allow up to 48 hours from delivery to file a freight damage claim. After the 48 hour time frame, you will then need to file a freight claim with the shipper on your own behalf. Always keep the original shipping material.

Parts 

Shipping Fees

Westway Sales’s uses 3 different carriers to make sure your items arrive to you on time:

UPS (United Parcel Service)

USPS (United States Postal Service)

FedEx

When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.

UPS has teamed up with the United States Postal Service (USPS) to make certain deliveries for normal or standard shipping. Under the UPS Smart Delivery Options, UPS will transport the package initially. The package will then be handed over to your local USPS to deliver to you.